Your privacy is important to us. This Privacy Policy explains how Volteos, operated by Perspectual Limited (“we”, “us”, or “our”), collects, uses, and protects your personal data when you access or use our platform (www.volteos.ch). Our practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act, and the Swiss Federal Act on Data Protection.
Information We Collect
Information You Provide Directly
- Account Information: Name, email address, password, and authentication credentials when creating an account.
- User Content: Any information or content you upload or share on our platform.
- Newsletter Subscription: Email address and communication preferences when subscribing to our newsletters.
- Contact Form Data: When you use our contact form, we collect:
- Message content: The text you submit in the contact form
- Contact information (optional for feedback/messages, required for consulting requests):
- Email address: Used to respond to your inquiry via email
- Phone number: Used to respond to your inquiry via phone call or SMS
- You may provide either email or phone number, or both
- Technical metadata: Submission timestamp, language preference, form type, IP address
Information Collected Automatically
- Usage Data: IP address, browser type, operating system, pages visited, actions performed, timestamps, and referring website information.
- Form Interaction Data: Basic interaction metrics (form opened, submitted, or abandoned; device type) to identify usability issues and improve user experience. No message content or contact details are tracked.
- Cookies: Information collected via cookies and similar technologies (see below).
How We Use Your Information
Purposes of Processing Your Personal Data
- Providing, operating, and securing our services.
- Authenticating and managing user accounts.
- Delivering newsletters and promotional communications.
- Analyzing website usage and improving user experience. The web analytics solution is self-hosted.
- Preventing fraud, spam, and abuse.
- Complying with legal obligations.
How We Use Contact Form Data
- Responding to your inquiry: We use your message and contact information (email or phone, if provided) to address your questions or requests.
- Service improvement: We may analyze anonymized feedback to improve our services.
- Spam prevention: We use technical measures to prevent automated submissions.
- Security monitoring: We may use IP addresses for security and abuse prevention purposes.
Data Sharing and Processors
We use carefully selected third-party service providers to perform specific services:
- Cloudflare: Hosting, DNS management, security, content delivery, and certain backend functionalities. (Cloudflare Privacy Policy)
- Supabase: Database hosting, authentication services, and file storage. (Supabase Privacy Policy)
- Beehiiv: Newsletter distribution and management. (Beehiiv Privacy Policy)
- Resend: Email service for contact form notifications (EU-based, GDPR-compliant). (Resend Privacy Policy)
- Vercel: Hosting part of our infrastructure. (Vercel Privacy Policy)
Some service providers may rely on additional trusted sub-processors for technical, support, or infrastructure services We select our providers carefully and require that they comply with applicable data protection laws. A current list of our sub-processors is available upon request.
We do not sell your personal data to third parties.
Legal Basis for Processing
We process your personal data based on:
- Consent: For newsletters, certain cookies, and optional contact information collection (feedback/messages).
- Contractual Necessity: To fulfill obligations under our Terms of Service.
- Legitimate Interests: For security, analytics, fraud prevention, improving our services, and processing consulting session requests.
- Legal Compliance: To comply with applicable legal obligations.
International Transfers
Your personal data may be transferred and stored outside your country, including in the United States. We ensure adequate safeguards are in place, including standard contractual clauses approved by the European Commission and/or appropriate transfer mechanisms.
Data Retention
We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.
Contact Form Data Storage and Retention
- Contact submissions are sent via email to our team
- Email service: Resend (EU-based, GDPR-compliant)
- Retention: Emails containing your submission data are retained according to our email retention policy
- Encryption: Data is encrypted in transit (TLS)
- IP addresses: Included in email notifications for security purposes, retained according to email retention policy
Note: In the future, submissions may also be stored in our secure database for improved tracking and management.
Your Rights
Under GDPR, UK Data Protection Act, and Swiss data protection laws, you have rights regarding your personal data:
- Access your personal data.
- Rectify inaccurate data.
- Erase your personal data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
To exercise your rights, contact us at: email-legal
Security Measures
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Cookies
We use cookies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Necessary for website functionality, authentication, and security.
- Analytics Cookies: Collect information on how you use our website to help us improve user experience.
- Advertising Cookies: Used to display personalized advertisements relevant to your interests.
You can manage your cookie preferences through your browser settings, which allow you to block or delete cookies. Blocking cookies may affect website functionality.
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors without parental consent. If we become aware of collecting data from a minor without parental consent, we will promptly delete it.
Changes to This Privacy Policy
We may update this policy occasionally. We encourage you to review it regularly. Any changes will be posted on this page with an updated revision date.
Contact Us
For questions or concerns regarding this Privacy Policy or your personal data, contact us at:
Email:
email-legal
Postal Address:
Perspectual Limited, Hong Kong/HK
c/o Frey
Services
Eggstrasse 14f
CH-8134 Adliswil
If you’re unsatisfied with our handling of your data, you may lodge a complaint with your local data protection authority.
Thank you for trusting us with your personal data.
Your Volteos Team